Customer Support & Payment Specialist

Customer Support & Payment Specialist Geomet Recycling Garland, TX Job Details Full-time 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Administrative experience High school diploma or GED Technical Proficiency Customer complaint resolution Full Job Description Are you passionate about delivering great customer service while keeping things accurate and organized behind the scenes? Do you enjoy solving problems and working closely with both customers and internal teams. Geomet Recycling is looking for someone who can balance customer interaction with precision—ensuring payments are processed accurately, questions are resolved quickly, and every transaction reflects our commitment to quality and integrity. If you're detail-driven, collaborative, and ready to be part of a team that values your contributions, this could be the role for you. Why Join Geomet Recycling?: At GEOMET Recycling, we're more than a scrap metal business — we're a family. We foster a supportive, team-oriented environment where every role matters. Guided by our core values — integrity, safety, passion, gratitude, and sustainability — we take pride in serving our customers and our community. What Geomet Offers. We offer a competitive salary and a benefits package designed to support you and your family: Medical, Dental, and Vision Insurance. Company-Paid Life Insurance. Disability Coverage. Paid Time Off & Floating Holidays. 401(k) with Company Match. Employee Assistance Program (EAP). At Geomet, we invest in our people — because when you thrive, we all succeed.

Position Summary:

Geomet Recycling is seeking a Payment & Customer Support Specialist to join our team. The primary focus of this role is to provide exceptional support to both our customers and internal sales representatives by ensuring timely and accurate payment processing. The role requires excellent communication skills, meticulous attention to detail, and proficiency in computer systems and data management.

What You'll Do:

Communication:

Act as a liaison between customers and our internal sales team, resolving any grading discrepancies, addressing inquiries, and providing updates on payment status.

Payment Processing:

Accurately calculate the value of scrap metal based on the established grading criteria and process payments to customers in a timely manner.

Purchase Order Management:

Manage and organize purchase orders and related documentation, ensuring all necessary information is recorded and maintained.

Quality Assurance:

Collaborate with the quality control team to confirm the accuracy of grading standards.

Data Entry:

Input and maintain accurate records of scrap metal transactions and customer information in our database systems.

Problem Resolution:

Handle customer disputes or concerns professionally and efficiently, striving to find mutually beneficial resolutions.

Cross-functional Support:

Collaborate with sales and account management teams to provide seamless support and contribute to overall customer satisfaction.

What We're Looking For:

Previous experience in customer service, support, or a similar role is preferred. Strong knowledge of nonferrous metals and alloys. Exceptional attention to detail. Excellent communication skills, both written and verbal. Proficiency in computer applications, including Microsoft Office Suite and information systems. Strong organizational and problem-solving abilities. Ability to work independently and as part of a team. Strong work ethic and commitment to customer satisfaction.

Required Education and Experience:

High school diploma or GED. Minimum 2-3 years of administrative / support experience. Experience in the scrap metal industry preferred but not required.

About GEOMET Recycling:

GEOMET Recycling provides high-quality metal recycling and consolidation services for independent and industrial clients. We are committed to continuous improvement, teamwork, and exceeding expectations. Ready to Apply?: Join a team where your work makes a difference and your contributions are valued. Apply today and be part of something meaningful.

About Geomet Recycling:

Who is GEOMET Recycling?

Our mission is to provide quality metal recycling processing and consolidation services to independent and industrial clients. We strive to become a leader in the scrap industry through a focus on quality performance, customer satisfaction, teamwork and continual improvement. GEOMET Recycling is a passion for recycling, people, and making the world a better place. The values that define our company are integrity, passion, sustainability, gratitude and safety. Why GEOMET?With a career at GEOMET—you have more than a job—you have a family. As a family-owned operation, the camaraderie, sense of community, and positive work environment is evident from the start. Above all, GEOMET supports the belief that each and every team member adds to the overall success of our company. Become a valued member of our team and find your new home with GEOMET Recycling.