Marriott is seeking a Customer Service Agent to deliver exceptional service to guests across our global lodging portfolio. In this on-site role, you will handle reservations, check-ins, and guest inquiries while resolving issues with professionalism and care. You'll collaborate with hotel teams to ensure a seamless stay experience, upsell rooms and services, and follow Marriott's service and brand standards. Marriott provides structured training, growth opportunities, and competitive benefits in a culture based on respect, integrity, and service excellence. Responsibilities Provide friendly, efficient service to guests via phone, email, and in person Manage reservations, check-ins, and basic billing inquiries using hotel systems Resolve guest issues, complaints, and service requests promptly and professionally Collaborate with front desk, housekeeping, and food & beverage teams to support guest needs Accurately document guest interactions and follow up to ensure satisfaction Upsell rooms, services, and packages when appropriate Adhere to Marriott service standards, policies, and security procedures Participate in ongoing training to maintain knowledge of brand programs and property offerings Required Skills Customer service Hospitality operations Hotel reservation systems (PMS) Point-of-sale (POS) systems Conflict resolution Verbal communication Written communication Upselling and cross-selling Time management Basic computer proficiency