Customer Service Representative Package Express LLC

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7 Grapevine, TX Job Details Full-time $18 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Live chat Bilingual Phone communication Client inquiry handling High school diploma or GED Quality data entry Client interaction via phone calls Customer data entry Full Job Description About us Package Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company .

Our work environment includes:

Modern office setting

Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat
• Analyze customer inquiries and provide appropriate solutions or recommendations
• Handle customer complaints or concerns with empathy and professionalism
• Upsell products or services to customers when appropriate
• Perform data entry and maintain accurate customer records
• Communicate effectively with customers to ensure their needs are met
• Collaborate with other team members to resolve complex customer issues

Requirements:

• High school diploma or equivalent
• Strong phone etiquette and communication skills
• Previous customer service experience is a plus
• Proficient in data entry and computer skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent problem-solving skills and ability to think on your feet
• Sales experience or ability to upsell products/services is a plus
• Bilingual candidates with outbound calling experience are highly desired We offer competitive pay, comprehensive benefits, and opportunities for career growth.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person