SERVICE ADVISOR

- Airstream of DFWTurn Your Service Experience Into a Career With an Iconic Brand If you're an experienced automotive or RV Service Advisor who knows how to take care of customers, communicate with technicians, sell needed service, and keep a busy shop moving, Airstream of DFW wants to talk with you. This isn't a job where you simply write repair orders. You'll own the customer experience from the first conversation through final delivery—helping Airstream owners protect their investment and get back to doing what they bought their RV to do: travel, explore, and make memories. We're part of Vogt RV , a family-owned company with more than 50 years in the RV business. We're looking for a professional who wants to build a career with a company that values performance, teamwork, customer relationships, and doing business the right way. What You'll Own As a Service Advisor, you'll be the connection between the customer, technician, parts department, and service operation . You'll be responsible for keeping everyone informed and keeping work moving.

You'll:

Build relationships with Airstream owners and become their trusted service advisor Listen carefully, identify customer concerns, and create accurate repair orders Schedule appointments and actively manage your daily workload Work directly with technicians to understand diagnoses and repair recommendations Turn technical information into clear explanations customers can understand Prepare and present accurate labor and parts estimates Recommend legitimate maintenance, repairs, parts, and services that benefit the customer Gain customer authorization and keep work progressing Proactively communicate status, delays, changes, and completion expectations Follow each job through the shop rather than simply handing it off Ensure repairs are completed correctly and customers leave confident in the work Build repeat business through exceptional communication, follow-up, and service We're Looking for More Than a Friendly Personality Great customer service matters—but great Service Advisors also produce results . We're looking for someone who can balance taking excellent care of customers with the urgency, organization, and sales discipline required to run a successful service operation.

You should bring:

2+ years of automotive or RV service experience Previous Service Advisor/Service Writer experience strongly preferred Strong customer communication and relationship-building skills Confidence presenting repair recommendations and asking for customer approval Ability to understand and explain technical information Excellent organization and follow-through Ability to manage multiple customers and repair orders simultaneously Strong problem-solving skills and personal accountability Comfort working closely with technicians, parts personnel, and management A competitive, results-oriented mindset Ability to thrive in a fast-moving environment without sacrificing customer experience Reliable transportation and commute to Fort Worth, Texas RV or Airstream experience is a major plus—but strong automotive dealership Service Advisors are encouraged to apply. Why Airstream of DFW? You'll be representing one of the most recognizable names in the RV industry while working for an established, family-owned company.

We offer:

401(k) with company matching Health, dental, and vision insurance Paid time off Full-time position Growth and development opportunities A team-oriented environment The opportunity to build long-term relationships with passionate Airstream owners Leadership that values both customer experience and performance Schedule Full-time, 8-hour shifts with rotating weekends. How We Make Decisions At Vogt RV, we use four simple principles to guide our decisions: What's best for our Customers What's best for our Partners What's best for our Team Members What's best for the Bottom Line Ready for Something Better? If you're already a successful Service Advisor and want an opportunity where your customer skills, technical knowledge, organization, and ability to produce results are valued, we'd like to meet you. Bring your experience. Bring your drive. We'll introduce you to the Airstream lifestyle. Apply today to join Airstream of DFW.

Job Type:

Full-time Pay:

$55,000.00 - $80,000.00 per year

Work Location:

In person