Customer Service Representative FYZICAL Therapy and Balance Centers - 3.6 Harker Heights, TX Job Details Full-time $18 an hour 1 day ago Qualifications Patient question and concern management Greeting customers Care documentation Emotional support for patients Entry level Full Job Description Job Description The World We're Building We are building a clinic where patients feel seen, known, and cared for the moment they walk through the door. Where details matter. Where the front desk sets the tone for healing, trust, and momentum. This is not a passive front desk. This is the heartbeat of the clinic. Who You'll Work With & The Mission You'll Join You'll work alongside clinicians who care deeply about doing things the right way. You'll support patients who are often anxious, hurting, or overwhelmed—and help them feel safe and confident.

Our mission is simple:

Empower people to take control of their recovery so they can get back to doing what they love. Your impact starts before the treatment ever begins. Our Culture (Read Carefully) We value ownership over excuses. We care about people and performance. We believe excellence is built through consistency, not intensity. Read This Before You Continue Only keep reading if, deep down, you're saying: "

HELL YES. I

like responsibility. I like standards. I like doing things right." If you want a job where you can coast, blend in, or be reminded what to do—this is not it. Responsibilities The Role Role Title Client Care Specialist (CCS) Role Summary You are the first impression. You manage the flow of the clinic. You protect the schedule, the patient experience, and the details that keep everything running smoothly. You are patient-facing, detail-driven, and accountable. How This Role Serves Our Mission By ensuring every patient feels welcomed, informed, and supported—while keeping schedules optimized, documentation accurate, and care uninterrupted.

You Will LOVE This Role If You Love To:

Greet patients by name and make people feel immediately at ease Keep schedules tight, optimized, and flowing smoothly Handle details like intake forms, insurance, and documentation with precision Communicate clearly and confidently with patients and clinicians Proactively solve problems before they become issues Stay busy, organized, and useful in a fast-paced environment Skills & Qualifications You Are a High Performer If You… You will thrive here if and only if you are: Patient-centric — you genuinely care how people feel Empathetic — calm, warm, and grounded under pressure Proactive — you don't wait to be told Responsible — you own outcomes, not just tasks Reliable — people can count on you without reminders A team player — you support clinicians and teammates Excellence-driven — details matter to you Innovative — you look for better ways to do things Compassionate — especially when patients are stressed Hard-working — consistent effort every day Grateful — you appreciate the opportunity to serve Resilient — you adapt and recover quickly Final Word This role matters. The standards are high. The impact is real. If that excites you—we want to meet you. Apply only if you're ready to take ownership and raise the bar.