Resident Services Representative

Resident Services Representative DMA Properties - 3.3 Hewitt, TX Job Details 8 hours ago Qualifications Computer operation Report writing Phone communication Outdoor work Event coordination Writing skills High school diploma or GED Social media platforms Driver's License Driving Computer skills Communication skills Property management Entry level Customer complaint resolution Client interaction via phone calls Full Job Description DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities. Why Work at DMA? At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.

About the community:

Affordable, luxury community is 113 units located in Hewitt, Texas. Summary and Responsibilities As the Resident Services Representative you will serve as the first line of contact for all resident questions, inquiries, and/or complaints. To do well in this role you need to be a positive communicator that can remain calm when residents are frustrated or upset and always look for a win/win solution. Ensuring company standards are achieved with superior customer service is expected. You will report to the Property Manager. Answer calls and emails from residents in a timely manner Always maintain a positive, empathetic, and professional attitude toward residents Acknowledge and forward messages/emails to staff if necessary and follow up Prepare Resident Communication reports Update and safeguard resident services binder with event details for audits/management Plan weekly and special resident events, create event flyers, maintain sign ups, and resident feedback Monitor all social medial accounts, including resident and customer reviews, and address as needed Ensure resident satisfaction is achieved and provide professional customer support Other duties as assigned What you will need to be successful: High School diploma or GED. Previous experience in a customer service/call center position preferred. General knowledge of property management preferred. Strong verbal and written communication skills. Must possess a valid Driver's License.

Working Environment/Physical Demands:

This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, periodically walking around the property, etc.). This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.) etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when walking the community. DMA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.