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CUSTOMER SERVICE REPRESENTATIVE
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
TheCustomer Service Representative plays a key role in ensuring a positive client experience by managing order processing, data entry, client communication, internal coordination, organization of orders, and assisting with inventory control. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment. The successful candidate must be self-motivated and will be responsible for building strong client relationships and ensuring that every order and interaction is handled with professionalism and care.