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Ocean & Air Freight Operations & Customer Service (Houston)
Career Insights for Customer Service Representative (General)
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Ocean & Air Freight Operations & Customer Service (Houston) at Aprile Ocean & Air Freight Operations & Customer Service (Houston) at Aprile in Houston, Texas Posted in 1 day ago.
Type:
full-time
Ocean & Air Freight Operations & Customer Service NOTE:
Please do not re-apply if you have already submitted an application for this position. Your application is already under review. Multiple applications may result in exclusion from the selection process.
Location:
Houston, TX, USA Type:
Full Time Industry:
Freight Forwarding & Logistics Website:
https://www.linkedin.com/redir/suspicious-page?url=aprilenet%2ecom Aprile USA is looking for an Ocean & Air Freight Operations & Customer Service professional to join our Houston team. Working at Aprile means being part of an international environment where people collaborate, develop their skills and contribute to reliable logistics operations. We value practical expertise, teamwork and the initiative of every member of our team. Responsibilities
- Coordinate ocean and air import and export shipments
- Liaise with customers, airlines, ocean carriers, agents and overseas partners
- Organise FCL, LCL and air freight shipments
- Review and manage shipping documentation
- Monitor shipment status and provide timely updates
- Coordinate with internal operations and customs teams
- Deliver excellent customer service throughout the shipping process Candidate Profile
- Experience in ocean and/or air freight operations or customer service within freight forwarding
- Knowledge of international shipping procedures and documentation
- Strong communication and organisational skills
- Ability to manage multiple shipments simultaneously
- Proficiency in Microsoft Office, particularly Excel
- Detail-oriented with a proactive approach
- Good command of English What We Offer
- Competitive salary aligned with experience
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Professional growth and development
- International and dynamic working environment
- Collaborative team Aprile is an Equal Opportunity Employer and welcomes applications from all qualified candidates regardless of race, colour, religion, sex, national origin, age, disability, veteran status or any other protected characteristic.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health Insurance