Customer Service Specialist 1 Randstad

• 3.7 Irving, TX Job Details $20.00
• $23.

75 an hour 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Spanish Customer communication English Bachelor's degree Customer support ticket management Lead Tracking Sales pipeline management CRM system proficiency Standard operating procedures (SOPs) Client interaction via phone calls

Full Job Description Salary:

$20.00

• 23.

75 per hour + none

Reference:

AB_5083386 Customer is looking for a bilingual Customer Service Specialist in

IRVING, TX

who has: Fluency in both

English and Spanish Experience:

6+ months of Customer Service, Financial Services, or Contact Center experience, or an equivalent combination of education, training, or military experience.

Pipeline Management:

Proven experience working within a CRM or ticketing database to track customer interactions, contact attempts, and pipeline milestones.

Communication Skills:

Demonstrated capability to maintain succinct, detailed, and accurate documentation and notes while actively managing high-volume inbound or outbound call queues.

Operational Discipline:

Ability to receive direction, follow structured standard operating procedures (SOPs), and exercise sound judgment within strictly defined parameters.

Shift Days/Hours:

M-F 8am to 5pm Mondays + Fridays = WFH Tues

• Thurs
• In Office salary: $20
• $23.75 per hour shift: First work hours: 8 AM
• 5 PM education: Bachelors Responsibilities Triage agents will be expected to maintain impeccable pipeline management including: Tracking contact attempts Scheduling calls with pilot sales agents Succinct and detail notetaking in referrals Pilot sales consultants will be expected to manage: Callbacks after speaking with clients Following up with customers on documentation/signings Working with contract validation and underwriting Welcome Call to ensure activation Skills Active Listening Customer Service Basic Computer Skills Qualifications Years of experience: 0 years Experience level: Experienced Randstad is a world leader in matching great people with great companies.

Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.