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AS
Ameritech Staffing, Inc.
Service Advisor
Career Insights for Automotive Customer Service Representative
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Based on Texas data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$50,123 / year median in Texas
+11% projected growth
Job Description
We are hiring an Automotive Service Advisor. This position is ideal for someone with automotive sales, parts sales, or customer service experience in the automotive industry. Transmission and/or performance vehicle experience is a strong plus! Responsibilities Work directly with customers to understand their needs Provide product information, pricing, quotes, and recommendations Assist customers with automotive products and services Answer customer questions by phone, email, and in person Process orders accurately and follow up with customers Meet deadlines and manage multiple customer requests Maintain a clean and organized work area Provide excellent customer service and maintain positive customer relationships Work closely with the team to ensure orders are completed correctly and on time Requirements Automotive service or sales experience required Transmission and/or performance vehicle knowledge is a strong plus Excellent verbal and written communication skills Self-motivated, detail-oriented, and dependable Bilingual is a plus Valid Texas driver's license Must be able to pass a drug screening and background check