A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members. Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. What You'll Do As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
Greeting clients, pets, and vendors warmly Managing check-ins and check-outs Booking boarding, daycare, grooming, and training reservations Answering phones, emails, and voicemails promptly Processing payments and balancing transactions Obtaining and verifying vaccination records Managing waitlists during peak seasons Recommending services and activity packages that meet client needs Communicating pet updates and concerns to leadership Keeping lobby and front areas clean and safe You'll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment. What We're Looking For We're seeking someone who is: Friendly, confident, and professional Detail-oriented and organized Comfortable multitasking in a busy lobby Strong with phones, scheduling, and computer systems Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships. Calm and solution-focused when handling customer concerns Passionate about dogs and cats You must be able to: Work weekends and holidays Stand, walk, bend, and lift up to 60 lbs Work in a busy, sometimes noisy environment Handle dogs of all sizes safely Work Schedule Full-Time Monday-Friday shifts Weekend availability required Holiday availability required Benefits & Perks Health, Dental & Vision Insurance Paid Training Employee Pet Care Discounts Tips Career growth opportunities within NVA Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we'd love to meet you. Rover Oaks Pet Resort is the ultimate getaway for pets, featuring award-winning pet care facilities in Houston and Katy. Dogs and cats can enjoy a 5-star experience with their every need carefully tended to by our highly trained, experienced team of pet lovers. For over 22 years we've been the standard of excellence for luxury pet lodging, doggie daycare, pet grooming & styling, and professional training. What sets Rover Oaks apart from the rest? Exceptional facilities, decades of experience, highly-trained and passionate staff, security and safety protocols, and raving reviews - we're proud of the stellar reputation and loyal client following we've built through years of award-winning, compassionate pet care. Rover Oaks Pet Resort is the ultimate getaway for pets, featuring award-winning pet care facilities in Houston and Katy. Dogs and cats can enjoy a 5-star experience with their every need carefully tended to by our highly trained, experienced team of pet lovers. For over 22 years we've been the standard of excellence for luxury pet lodging, doggie daycare, pet grooming & styling, and professional training. What sets Rover Oaks apart from the rest? Exceptional facilities, decades of experience, highly-trained and passionate staff, security and safety protocols, and raving reviews - we're proud of the stellar reputation and loyal client following we've built through years of award-winning, compassionate pet care.
Pay:
Starting at $12.00 / hour
Pay:
Tips Commission pay
Benefits:
Health insurance Dental insurance Vision insurance Employee discount Paid time off Life insurance 401(k) Disability insurance 401(k) matching
