POSITION CLOSES 10/02/2026

This position provides support to Animal Services by performing general office work. The employee will have the responsibility of:

• Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information
• Answering phone calls, checking voicemails, emails, and returning calls and emails
• Monitoring telephone and operating multi-channel public safety radio system
• Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms
• Preparing and processing materials/forms and payments using shelter software
• Assisting customers with adoption process
• Reviewing reports, forms, transactions, and records for accuracy and completeness
• Assisting with lost and found pet reports and reunification efforts
• Cleaning and sanitizing the front office area and ensuring the area is neat
• Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter
• Occasionally attending events which are off site and after hours
• Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility
• Maintaining departmental equipment, supplies, and facilities The work environment will require the employee to:
• Be exposed to waste and blood, unpleasant smells, and noisy environment
• Be subjected to animal bites, vicious and/or aggressive animals, and communicable diseases from animals
• Be exposed to disinfecting chemicals As an employee with the city of Killeen some benefits are:
• Health insurance from Blue Cross Blue Shield of TX
• Dental and Vision insurance
• Life insurance
• Retirement through TMRS (Optional 4579(b) Accounts)
• Paid Vacation and Sick Leave
• 13 paid holidays

Wellness Events & Free Gym Membership Required Minimum Qualifications Education and Experience:

• Graduation from high school or equivalent; and,
• One (1) year related experience
• Any equivalent combination of education and experience

Special Requirements:

• Must have a valid Texas driver's license or obtain one by date of hire
• Must be able to take rabies, pre-exposure vaccination series
• Ability to work a flexible schedule, to include evenings, weekends, and occasional holidays