Telecommunications Customer Service Representative Date Posted:

5 October 2026

Closing Date:

November 4, 2026

Recruiter:

Astound Location:

Kyle, Texas Salary:

USD52,000

to

USD62,000

Job Type & Industry:

Technology, IT & Telecoms Contract Type:

Permanent Job Reference:

3005090206-2 Apply for this job now Job Description Astound is seeking a Customer Care Specialist to deliver exceptional support for our internet, TV, and phone customers. In this role, you will handle inbound calls, chats, and emails, resolving account, billing, and service issues with a customer-first mindset. You'll troubleshoot basic connectivity problems, process service changes, and educate customers on broadband, WiFi, and streaming solutions. Working in a fast-paced, team-oriented environment, you'll help improve customer experience, support network expansion goals, and contribute ideas to enhance our service and processes. Responsibilities Respond to inbound customer inquiries via phone, chat, or email regarding internet, TV, and phone services Troubleshoot basic connectivity, equipment, and service issues using approved tools and scripts Process account updates, billing questions, payments, and service changes accurately Educate customers on products, Wi Fi solutions, and streaming options to improve their experience Document interactions and resolutions in CRM systems, following quality and compliance standards Meet or exceed service metrics including response time, first-call resolution, and customer satisfaction Collaborate with technical support and field teams to resolve complex issues and service outages Provide empathetic, customer-first support that reflects Astound's local community focus Identify opportunities to retain customers and reduce churn through proactive problem solving Participate in training and continuous improvement initiatives to stay current on products and processes Required Skills Customer service Call center operations Telecommunications product knowledge Basic technical troubleshooting CRM and ticketing systems Data entry and documentation Billing and payment processing Conflict resolution and de-escalation Written and verbal communication Time management and multitasking