CSR

• Customer Service Representative Total Valve Systems Longview, TX Job Details Full-time 10 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Referral program Qualifications Mechanical valves Computer operation Customer communication Basic math Logistics customer service English Order shipping Managing clients in a customer support role Manufacturing facility experience Attention to detail Blueprint reading Handling customer service requests Productivity software Manufacturing Time management

Full Job Description Job Description Job Title:

Customer Service Representative Department:

Sales Team Reports to:

Site Leader Location:

Total Valve Systems, Perryton, TX FLSA Job Status:

Exempt

POSITION SUMMARY

The ideal candidate will be the customer's primary point of contact. They will be responsible for maintaining a professional appearance and interacting with multiple levels of management and personnel to support project schedules. They will be self-motivated and able to multi-task and be extremely well organized. The preferred candidate will have Customer Service principles, practices, inside sales with a background in oil & gas industry and have a comfortable work ability in a shop/technical environment.

ESSENTIAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITIES

Support the outside sales team, figure and deliver job quotes Acquire Customer PO Complete work order set-up Search/source products and services required for projects Schedule shipping & set up logistics Serve as liaison between the customer, suppliers and various departments Project management Communicate job specifications with manufacturing team Interface daily with engineering/manufacturing regarding delivery schedules Must have experience / knowledge of relief & line valves Must be familiar with materials, preferably metals & elastomers Preferred background in the oil & gas industry Mechanical aptitude Excellent communication skills, verbal, written, electronic and face to face Proficient in Excel, Word, PowerPoint as well as all computer application skills Experience in preparing quotes & project reports Must be able to move about in multiple work environments (office to manufacturing

ACCOUNTABILITIES OF ALL EMPLOYEES

Using your best efforts and full capability daily to the work assigned to you by your manager. Advising your manager if you do not understand the work assigned to you, or if the assignment does not fit with your knowledge of the circumstances, current skills, or available time and resources. Advising your manager of any situations or obstacles that could keep you from accomplishing the work assigned to you. Advising your manager of any situations or opportunities that could help you complete or improve the work assigned to you. Demonstrating work behaviors consistent with the company values and work within prescribed boundaries, including company policies, standards, procedures, and any legislative requirements.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Support outside sales team (providing quotes, researching information to support quotes) Serve as a liaison between the customer, suppliers and various departments Search/ Source products and services required for projects Issue Purchase Orders Maintain and support all office functions, phones, filing, and all other as required Support outside sales team (providing quotes, researching information to support quotes) Serve as a liaison between the customer, suppliers and various departments Search/ Source products and services required for projects Issue Purchase Orders Maintain and support all office functions, phones, filing, and all other as required

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Minimum of 5 years of experience in a CSR position Excellent time management / multi-tasking Superior communication skills Organized with strong attention to detail Shipping / Logistics Advanced Internet research abilities Ability to find solutions to challenging opportunities Flexible to change in work structure

Language Skills:

Must be able to read and write English / additional languages a plus but not expected Ability to read and interpret common scientific and technical journals and blueprints. Ability to write routine reports and correspondence.

Mathematical Skills:

Ability to apply concepts such as basic fractions, percentages, ratios and proportions to practical situations.

Computer & Software Skills:

Must be highly proficient in all

MS Office Products Reasoning Ability:

Above-Average Reasoning Ability Ability to prioritize daily workload based on degree of urgency CERTIFICATES, LICENSES and

REGISTRATIONS

N/A

TRAVEL REQUIREMENTS

Minimal ( 75%) Stand routinely (> 75%) Walk routinely ( 75%) Vision

• distant often (> 75%) Vision
• color perception routinely (26%
• 75%) Repetitive Motion / Repetitive Work routinely (26%
• 75%)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The table below illustrates the frequency and elements the work environment for this job.

ELEMENTS FREQUENCY

Exposure to moving mechanical parts routinely (26%

• 75%) Exposure to toxic or caustic chemicals rarely (0%
• 5%) Risk of Electrical Shock rarely (0%
• 5%) Nominal Noise Level 81 db

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8+ hour shifts Day shift Monday to Friday Weekend availability is a must

Education:

Associate (Preferred)

Experience:

Customer Service:

3 years (Preferred) Valve applications: 3 years (Preferred)

Manufacturing:

5 years (Preferred)

Work Location:

In person

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person