Job Summary We are seeking a dynamic and energetic Customer Service Representative (CSR) to join our team! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your positive attitude, strong communication skills, and technical proficiency will help foster lasting relationships, resolve inquiries efficiently, and promote customer satisfaction. This paid position offers an exciting opportunity to develop your client service expertise while making a meaningful impact every day. Responsibilities Respond promptly to customer inquiries via phone, email, or chat, delivering clear and courteous assistance. Manage inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills. Assist clients with product or service questions, troubleshooting issues, and resolving complaints with a solutions-oriented approach. Enter customer data accurately into our systems using Service Titan and other relevant software. Support sales efforts by identifying customer needs and promoting appropriate products or services. Maintain organized records of interactions, transactions, and follow-up actions to ensure seamless client communication. Handle dispatching and scheduling of sales people and crews. Qualifications Experience as a CSR using Service Titan. Proven experience in customer support or call center environments is advantageous. Excellent verbal and written communication skills. Demonstrated ability to handle customer service problems with patience, empathy, and analytical thinking. Technical proficiency with computer systems, data entry tasks, and basic troubleshooting. Exceptional organizational skills to manage multiple tasks efficiently in a fast-paced setting. Prior experience in sales or outbound calling is beneficial but not mandatory. Join us to be part of a vibrant team dedicated to delivering outstanding client services! This role offers the chance to sharpen your communication skills, expand your technical knowledge, and grow within a supportive environment that values your contributions every step of the way.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Paid time off Professional development assistance

Work Location:

In person