Work From Office What We Offer:

Servant Leadership culture - we are here to support your success Career Development and personal growth opportunities Fun atmosphere with unique contests and incentives Lucrative comp plan 401(k) matching Dental insurance Health insurance Vision insurance Flexible Spending Account Paid time off Paid training Tuition reimbursement Daycare reimbursement

What You'll Be Doing:

Manage large amounts of incoming calls Handle sensitive customer information Responsible for highly sensitive information Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers You will be intaking verification/information for laws firms You will be receiving inbound calls from people who may be sick or have lost someone & are seeking a settlement. What We Expect You to

Have:

We are looking for people who have great note taking skills, can show empathy, be patient, active listening skills, & are critical thinkers. Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or GED Great job tenure

Job Title :

Customer Service Representative Department :

Operations Location :

Lufkin