Seasonal Customer Service Representatives Express Employment Professionals is currently recruiting Seasonal Customer Service Representatives on behalf of a client in Marshall, TX. Pay $16.00-$17.00 per hour, depending on experience Schedule The regular schedule is Monday through Friday, with select Saturdays required during November and December based on staffing needs and order volume. Our client would ideally like to hire full-time employees, but will consider qualified part-time candidates who are a good fit.

Preferred staggered schedules include:

8:00 a.m. - 4:30 p.m. 9:00 a.m. - 5:30 p.m. Extended hours and/or overtime may be required during peak seasonal periods. Job Duties Seasonal Customer Service Representatives will primarily be responsible for: Answering incoming customer calls using an established script Accurately entering customer orders received by phone into Shopify Verifying products, quantities, shipping addresses, gift messages, payment information, and requested delivery dates/timing Responding to routine product, order-status, and shipping questions Assisting with authorized order corrections and changes Escalating customer complaints, issues, and exceptions to a supervisor Protecting confidential customer and payment information Maintaining a professional and helpful demeanor throughout customer interactions Qualifications The ideal candidate will: Be comfortable communicating with customers by phone Have strong attention to detail and accurate data-entry skills Be comfortable working with Windows-based computers Be able to remain professional, organized, and accurate in a high-volume call environment Have strong customer service and communication skills Be dependable and able to work the required seasonal schedule Prior Shopify or e-commerce order-entry experience is helpful but not required. Training will be provided on company-specific systems and procedures. If you are passionate about delivering outstanding customer experiences and thrive in a lively environment, we encourage you to apply today. Join us during this exciting seasonal period as part of our committed team dedicated to excellence in client service. To apply, please visit www.expresspros.com

Pay:

$16.00 - $17.00 per hour

Work Location:

In person