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FC
Frontier Cooling and Heating
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
About us
FRONTIER
is a small business in Mission, TX. We are professional, agile, innovative and our goal is to Be the premier HVAC service company in the RGV!.Our work environment includes:
Modern office setting Growth opportunities Casual work attire On-the-job training- Incoming customer calls
- Schedule and coordinate appropriate service tech as service calls are received
- Debrief Service Technicians after completion of each call. Ensure all their notes and pictures are clear and understandable.
- Respond to messages/comments on all platforms on a consistent basis
- Maintain the dispatch schedule for efficiency.
- Forecast workload for 2
- 3 days out
- Google Guaranteed software management
- Update existing customer files as information is received from installation. (Extended warranties, equipment info, phone numbers, new customers, Birthday ticker file, etc.)
- Maintain maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals.
Job Type:
Full-time Pay:
$14.00- $17.