LEICAR SPAS HOT TUBS, POOLS & MORE

Mission, TX Job Details Part-time | Full-time $10.00 - $13.50 an hour 19 hours ago Benefits Paid training Employee discount Flexible schedule Qualifications Bilingual Sales Customer service Basic math High school diploma or GED Cash register Client services Customer support Phone etiquette Cash handling Full Job Description We are a hot tub and pool chemical store. We provide our customers with the best knowledge of pool chemicals and their desired relaxing hot tub. We are looking for a customer-oriented service representative. A customer service representative, or CSR, will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The

MAIN GOAL

is to provide excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage incoming calls Charge customers for their purchases Generate sales leads Help customers with their needs Keep store clean and tidy Provide accurate, valid and complete information by using the right tools Meet personal/customer service team sales Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Bilingual High school degree

Job Types:

Full-time, Part-time Pay:

$10.00 - $13.50 per hour

Benefits:

Employee discount Flexible schedule Paid training

Work Location:

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