Customer Service Representative DNT Optics Missouri City, TX Job Details Full-time From $18 an hour 1 day ago Qualifications Live chat Teamwork Attention to detail Typing Account management

Full Job Description Customer Service Representative Company:

DNT Optics Job Type:

Full-time (In-Person)

Location:

9011 S Sam Houston Pkwy W STE 130, Missouri City, TX 77489 (Houston Headquarters)

Pay:

$18.00 - $20.00 per hour About Us At DNT Optics , we specialize in cutting-edge thermal optics and night vision technology. We are dedicated to delivering top-tier products and exceptional support to hunters, outdoor enthusiasts, and shooting sports customers. As our company continues to expand—including plans to open a physical storefront in the future—we are seeking an energetic, detail-oriented, and customer-focused Customer Service Representative to join our team on-site at our Houston headquarters.

What You'll Do Multi-Channel Customer Support:

Handle customer inquiries promptly across phone calls, email tickets, and live web chats.

In-Person Customer Interactions:

Conduct hands-on, in-person product demos for local customers and manage customer pick-up and drop-off appointments at our facility.

Technical & Product Guidance:

Assist customers with product questions, technical troubleshooting, warranty inquiries, and order updates.

Order & Account Management:

Process returns, replacements, and order changes while ensuring complete customer satisfaction.

Accurate Data Entry:

Document customer notes, call logs, and ticket interactions in our internal systems.

Team Collaboration:

Work closely with our on-site team to resolve complex customer issues efficiently and support general customer service operations as our team and future retail footprint grow.

What We're Looking For Experience:

1+ years in customer service, retail, office support, or call center roles. Experience or interest in optics, firearms, or outdoor gear is a plus!

In-Person Customer Presence:

Friendly, professional, and comfortable interacting face-to-face with customers for demos, equipment drop-offs, and pick-ups.

On-Site Reliability:

Punctual and dependable with a commitment to working full-time in-person at our Houston headquarters.

Multi-Tasking Skills:

Comfortable managing phone calls, live web chat messaging, and email queues simultaneously.

Strong Communication:

Excellent verbal communication and clear, concise writing skills.

Typing Speed:

Fast, accurate typing skills ( 45+ WPM ) for real-time live chat interactions.

Problem-Solving & Patience:

A helpful mindset with the ability to handle customer questions calmly and professionally.

Schedule & Work Environment Work Location:

Strictly In-Person (

Houston Headquarters:

9011 S Sam Houston Pkwy W STE 130, Missouri City, TX 77489)

Schedule:

Full-time, Monday -

Friday Standard Hours:

8:30 AM - 5:00

PM Peak Season Hours:

Extended to 6:00 PM during peak busy seasons How to Apply If you have a strong background in customer service and want to be a part of the growing DNT Optics team, submit your resume today!

Pay:

From $18.00 per hour

Work Location:

In person