Job Overview We are seeking a motivated and enthusiastic Bilingual Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. This position is ideal for individuals looking to start their career in customer service, with opportunities for growth and development within the company. Responsibilities Manage a high volume of inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries regarding loans, offered services, billing, and account information. Provide accurate information and resolve customer issues promptly, escalating complex cases to higher-level support when necessary. Listen actively to customer's concerns, identify their needs, and offer appropriate solutions or alternatives. Document all customer interactions and resolutions in the company's system, maintaining accurate records. Build and maintain positive relationships with customers by delivering exceptional service on every call. Follow up with customers as needed to ensure their issues have been resolved and they are satisfied with the service received. Communicate customer feedback and present suggestions to management to help improve products, services, and boost customer satisfaction. Ensure compliance with company policies, procedures, and industry regulations during all customer interactions. Facilitate the process for customers to update their contact information.

Assist and provide all information on payment methods and systems available to ease the customer's payment experience. Perform other additional duties and or assist other departments as needed. Experience Previous experience in a call center or office environment is preferred but not required. Strong communication skills in English; multilingual abilities are a plus. Familiarity with client services or customer support roles is advantageous. Ability to analyze customer needs and provide effective solutions. A positive attitude, willingness to learn, and strong work ethic are essential for success in this role. Join us as we strive to deliver outstanding service to our clients while fostering a supportive work environment that encourages professional growth.

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): Are you fluent in Spanish and English?

Experience:

Customer service: 2 years (Required) Data entry: 2 years (Preferred)

Language:

Spanish (Required) Ability to

Commute:

New Caney, TX 77357 (Required)

Work Location:

In person