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PE
PowerHouse Electrical Services, Inc.
Customer Service Representative
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Customer Service Representative PowerHouse Electrical Services, Inc. Pflugerville, TX Job Details Full-time 1 hour ago Benefits Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Full Job Description Round Rock/Pflugerville area residential electrical contractor seeking a Customer Service Representative. Candidate should be extremely organized, detail oriented, and have excellent attendance. Candidate should be willing to work overtime as needed. Ideal candidate must work well with others and have a positive, upbeat attitude. Minimum of two years of experience with Customer Service is required.
We also offer availability to vision, dental, and life insurance coverage. We are an Equal Opportunity Employer and a smoke-free workplace. Background investigation, MVR, and drug screening required.
Should have:
Strong Phone Skills, preferably with a multi-line system Accurate, detail-oriented Ability to work in a fast-paced setting Dependable, reliable Experience using Outlook Experience usingExcel General Duties:
Answer phones Generate work orders (via phone call / email / fax / builder sites) Reschedule work orders Process work orders after they have been reviewed (email / print) Request PO or Acknowledgement based on builder requirements Delete work orders per policy Update work orders received Research misc. (w/o status, closing dates, maps, missing w/o, deleted w/o, etc.) Schedule appointments and follow up on unreturned calls.Preferred Qualifications:
Bilingual - English and Spanish Experience in construction/electrical field This position is hourly plus benefits including health insurance with employer contribution and a 401k plan with an employer matching contribution. This role is located in our company office and is not a remote position.We also offer availability to vision, dental, and life insurance coverage. We are an Equal Opportunity Employer and a smoke-free workplace. Background investigation, MVR, and drug screening required.