$18.01

Per Hour DOE (Depends on Experience)

Position range in Hidalgo County $11.87

•$19.15 Per hour Call Center Sales Retention Rep (Bilingual Spanish)

•$18 per Hour Plus Commissi

Charter Communications LLC

Occupation:

Customer Service Representatives

Location:

Pharr, TX

•78577

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

06/11/2026

Positions available: 35

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Not Specified

Updated:

09/10/2026

Expires:

09/30/2026

Job #: 17026162

Job Requirements and Properties

Help for Job Requirements and Properties. We Hire Vets

Employers whose workforce is composed of at least 10 percent military veterans are eligible to receive a "We Hire Vets" employer recognition decal to proudly display on their storefront, an decal. We Hire Ability

The We Hire Ability program recognizes Texas employers for their commitment to hiring people with disabilities, and for their efforts to create an inclusive workforce. Work Onsite

Full Time Schedule

Full Time Job Type

Regular Duration

Permanent Employment Help for . Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Top performers can earn $70,800, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY

The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone. retention strategy that strikes balance between saving customers and retaining revenue.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.

Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.

Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side by side comparisons of Charter's and competitors' products and services.

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English

Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Ability to work variable hours; may include weekends, holidays, and split days off

Bilingual:

Spanish Required Required Education

High school diploma or equivalent

PREFERRED QUALIFICATIONS

Preferred Related Work Experience and Number of Years

Call center experience in the areas of customer service and/or phone sales, or equivalent experience

•2+ WORKING

CONDITIONS

Office environment Apply now, connect a friend to this opportunity or !

CRT110 2024-31090 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

EOE, including disability/vets