Responsibilities:

‍ Client Communication & Support Serve as the main point of contact for customers regarding quotes, orders, proofs, timelines, and project updates. Understand customer needs and translate them into accurate production instructions. Provide guidance on materials, printing methods, finishing options, and best practices for signs, labels, and packaging. Maintain strong relationships through responsive, professional, and solution‑oriented communication. Order Management Enter and manage job tickets with complete and accurate specifications. Review artwork, dyelines, and files for completeness before sending to prepress. Coordinate proofs, revisions, and approvals to keep jobs on schedule. Track job progress and proactively communicate status updates or issues. Production Coordination Work closely with prepress, digital, wide format, flexo, finishing, and shipping teams to ensure jobs run correctly. Clarify details such as substrates, quantities, color expectations, finishing requirements, and delivery deadlines. Resolve questions or discrepancies quickly to prevent delays or rework. Quality & Problem Solving Identify potential issues early — missing artwork, unclear specs, color concerns, or unrealistic timelines. Provide solutions that balance customer expectations with production capabilities. Support resolution of quality concerns or order adjustments with professionalism and urgency. Administrative & Operational Duties Prepare quotes, order confirmations, and documentation. Maintain accurate records of communication, changes, and approvals. Assist with scheduling, inventory checks, and coordination of shipping or pickups when needed.

Minimum Qualifications:

Experience:

Minimum 1 year of experience in printing or packaging environment. Experience in sales or customer service preferably in the printing industry. Ability to work collaboratively. Attention to detail and good organizational skills. Excellent problem-solving skills. Excellent verbal and written communication skills. Ability to handle multiple projects Good attendance is expected. Some overtime may be necessary. Maintains a clean environment. Good hygiene habits. Knowledge of printing processes is a PLUS! Must follow safety procedures including wearing PPE when necessary.

Education:

High School Diploma or GED Proficiency in Microsoft office products

Physical Expectations:

Ability to sit for up to 8 hours. Frequently lift/carry up to 30 lbs. Occasionally lift/ carry more than 30 lbs.

Work Environment:

Customer Service is an office position; however, this role will interact frequently with the operations team. Production is performed in an indoor, climate and temperature controlled, packaging facility with close proximity to heavy and hazardous machinery. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform other related duties as assigned by their supervisor.

Pay:

$18.00 - $25.00 per hour

Work Location:

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