Customer Service & Sales Representative (Part-Time, Flexible)

Schedule:

Part-time, flexible, 20-30 hours per week

Pay:

$20.00-$24.00 per hour

ABOUT US

American Button Machines is a leading supplier of button-making machines, supplies, and accessories. For over two decades, we've helped schools, libraries, small businesses, crafters, and organizations across the country bring their ideas to life, one button at a time. We're a small, tight-knit team where your work directly shapes the customer experience and the business.

ABOUT THE ROLE

This is a part-time position with a flexible schedule of 20-30 hours per week. You'll be the friendly, knowledgeable voice our customers hear when they call. Whether it's a teacher ordering supplies for a school fundraiser, a crafter troubleshooting their first machine, or a business placing a large order, you'll make sure every customer hangs up happy. You'll also support our marketing efforts, helping with email campaigns, product content, and customer outreach.

WHAT YOU'LL DO

▪ Answer inbound customer phone calls with a positive, professional, and patient attitude

▪ Resolve customer questions about products, orders, shipping, and returns

▪ De-escalate and turn around challenging customer situations with empathy and problem-solving

▪ Identify sales opportunities on customer calls: recommend the right products, suggest add-ons, and follow up on quotes

▪ Process orders, quotes, and purchase orders accurately

▪ Assist with marketing tasks such as email campaigns, product listings, and customer reviews

▪ Maintain accurate records of customer interactions and orders

▪ Support day-to-day office operations as needed

WHAT WE'RE LOOKING FOR

Required

▪ Prior experience answering customer phone calls in a customer service role

▪ Experience handling difficult or upset customers with professionalism

▪ Comfortable and confident on the phone: warm, upbeat, and clear

▪ Strong computer skills, able to navigate order systems, email, and web-based tools with ease

▪ Excellent attention to detail, because accuracy matters in every order

▪ Reliable, organized, and able to manage multiple tasks

▪ Available to work 20-30 hours per week during our business hours Preferred

▪ Sales experience (inside sales, retail, or phone sales)

▪ Experience in the promotional products, crafting, or printing industry (button-making experience is a big plus!)

▪ Familiarity with e-commerce platforms (Shopify a plus)

▪ Experience with email marketing tools

WHY JOIN US

▪ Flexible part-time schedule (20-30 hours per week) that works around your life

▪ Competitive pay of $20-$24 per hour

▪ Small team where your contributions are visible and valued

▪ Variety in your day, since no two calls are the same

▪ Opportunity to learn multiple sides of an e-commerce business

HOW TO APPLY

Submit your resume along with a brief note about your customer service experience and your preferred weekly availability. Bonus points if you tell us about a time you turned an unhappy customer into a happy one.

Pay:

$20.00 - $24.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Flexible schedule

Work Location:

In person