Description We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract role with the potential to become permanent. This position focuses on delivering responsive service to customers by managing orders, addressing product and availability questions, and coordinating with internal teams to keep requests moving efficiently. The ideal candidate brings a strong customer support background, communicates clearly with both clients and colleagues, and works proactively to resolve issues that affect satisfaction and on-time delivery.

Responsibilities:

• Serve as a primary point of contact for customer questions related to products, pricing, stock status, order progress, and available solutions.
• Build strong working relationships with assigned accounts by setting clear expectations, providing timely updates, and helping ensure orders are fulfilled accurately and on schedule.
• Process incoming orders from approved channels such as email, electronic platforms, and other submitted request methods while maintaining accuracy in entry and documentation.
• Monitor open orders, identify potential delays or discrepancies, and coordinate with the appropriate internal teams to address issues before they affect the customer.
• Follow up on incomplete, unclear, or exception-based orders to secure missing information and keep the order management process moving efficiently.
• Support urgent customer needs by helping expedite selected orders and communicating revised timelines when service commitments may change.
• Maintain current knowledge of company products, brands, procedures, and service practices through training and ongoing learning.
• Provide day-to-day assistance to newer team members, share process guidance, and help document procedures when needed to support consistent service delivery.
• Collaborate with sales, product, technical support, pricing, finance, distribution, purchasing, manufacturing, and marketing contacts to resolve requests and improve the customer experience.
• Contribute to special assignments, continuous improvement efforts, and workplace safety practices while meeting established performance expectations. Requirements
• 2-3 year college degree, certificate, or equivalent combination of education and relevant experience.
• 3-5 years of experience in a customer support, customer service, order management, or similar operational support role.
• Hands-on experience working with purchase orders and order entry processes.
• Strong customer service skills with the ability to handle inquiries, complaints, and follow-up needs effectively.
• Clear written and verbal communication skills for working with customers, sales partners, and cross-functional internal teams.
• Strong organizational skills and attention to detail when tracking orders, resolving discrepancies, and maintaining accurate records.
• Ability to learn product information, internal procedures, and service protocols quickly and apply them effectively in daily work.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .