Client Success Associate

• On Site Lush Banners
• 1.8 Richmond, TX Job Details Full-time $45,000
• $65,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Family leave Vision insurance 401(k) matching Life insurance Qualifications Google Workspace English Bachelor's degree Attention to detail ChatGPT Full Job Description

IMPORTANT

PLEASE

DO NOT CALL OUR OFFICE OR CONTACT US THROUGH OUR WEBSITE CHAT REGARDING YOUR APPLICATION. OUR CAREERS TEAM WILL CONTACT YOU DIRECTLY.

Job Type:

Full-time exempt employee with full benefits |On Site.

Work location:

3821 FM359, Richmond, Texas 77406 Typical Working hours: Monday-Friday, 9:00 a.m.

• 5:30 p.

m.

On-call:

As needed. Lush Banners®

• , a well-established and fast-growing custom trade show and display solutions eCommerce company, is seeking exceptional growth leaders to join our team. We pride ourselves on our leading industry position, client-oriented culture and growth focused, open & honest work environment. Client First
• Always! Passion For Creativity. Excellence
• Keep Improving 1% Every Day. Be Kind
• Help First. Open And Honest. Industry Leadership Boundless Growth Potential Authentic, Open & Fun Culture Sustainability & Equality Practices For more business info, please visit our website
• Lush Banners® is a registered trademark of Bevo Park Holdings, LLC established 2009.
• Background check, aptitude, psychological, skills and drug tests are mandatory during the hiring process.

JOB PERKS

Friendly and creative co-workers Experienced & competent leadership team Ongoing professional & leadership development and training Job stability w/ great opportunities for growth Fun, Open & Honest work environment Competitive salary and performance bonuses Paid PTOs & Public Holidays 100% company paid Medical, Dental, Vision, and Life Insurance (employee only) 401(k) retirement plan (1-year waiting period) Monthly fun lunch & recognition events Adjustable desk with dual monitors Casual dress code

THE POSITION

As the Client Success Associate, you are often the first person our clients hear from. You will answer incoming inquiries, prepare quotes, place and track orders, and keep our client communication moving quickly and accurately. You will work closely with our Director of Operations and our design team to make sure every order goes out right and every client gets a clear, timely answer.

• This position is

Long-term and Full-time:

We are looking for team leaders to work and grow with us for 5+ years.

• You will work in a fast-paced environment and communicate directly with clients, internal & virtual teams daily.
• You will help execute our growth strategy that improves conversions, strengthens client experience, acquisition, and retention.

The ideal candidate is fast, genuinely enjoys helping people, and has exceptional communication skills, with a proactive, ownership-driven mindset, and is eager to learn new tools and Ai-first workflows.

PRIMARY RESPONSIBILITIES

Fast Client Response & Quoting Reply to incoming chats, calls, emails, and service tickets first reply within one business hour. Prepare and send quotes using our product pages, quote tools, and approved templates. Follow up on open quotes and keep leads moving toward a decision. Order Processing & Tracking Place client orders accurately in our OPS system

• product, pricing, artwork status, shipping, and payment. Enter and update tracking numbers, and notify clients when orders ship or deliver. Coordinate with our vendors and design team to keep orders moving on schedule. CRM & Pipeline Upkeep Keep our CRM (Bitrix24) current daily
• move leads out of first reply, update stages, create contacts, and merge duplicates. Track daily leads, quotes, conversions, and outreach numbers in our KPI sheet. Review call logs weekly and flag qualified leads. Client Follow-Up & Retention Support Support our outreach program
• quarterly check-ins, reorder follow-ups, winback, and client gifting.

Send client postcards and appreciation touches on schedule.

Support claims intake:

gather the details, document the issue clearly, and escalate to the Operations Manager without delay. Administrative & Team Support Keep documentation, reporting, and our Google Drive organized and up to date. Manage office supply ordering and support company lunches, client events, and recognition. Complete internal projects and assigned tasks on time and with good quality.

OTHER RESPONSIBILITIES

Foster and sustain good team and partner relationships. Adhere to all company policies and procedures.

HOW YOUR SUCCESS WILL BE MEASURED

Response time on chats, calls, emails, and service tickets # of leads, quotes, and conversions handled Order accuracy

• claims or errors due to oversight CRM cleared and updated daily Outreach and client follow-ups completed on time Internal task on-time completion ratio

EXPERIENCE, ATTRIBUTES & EXPECTATIONS

2+ years of experience in customer service, client success, sales support, virtual assistance, or a related client-facing role. Excellent written and spoken English communication skills for chat, email, and phone support. A warm, patient, and genuinely helpful manner — you put the client first, always. Strong attention to detail and accurate data entry, especially in a CRM. Intelligent, quick on your feet, and able to thrive in a fast-paced environment. Productive, driven, with strong follow-up and follow-through. Tech-savvy and comfortable with Google Workspace, eCommerce platforms, CRM, and AI tools.

Education:

Bachelor's Degree or equivalent experience. Preferred (High Value): Experience in trade show exhibits, eCommerce, or display industries. Experience with CRM platforms. AI-first mindset (ChatGPT, Claude, automation tools, etc.). Graphic design, 3D mockup (Adobe Photoshop, Illustrator) a plus!

OTHER PHYSICAL REQUIREMENTS

• Must be able to travel to meetings, conferences, and trade shows as needed.
• Flexibility to stand or lean over a waist-high table to inspect, install, or pack packages.
• Sitting or standing at a desk for up to 8 hours a day

COMPENSATION PACKAGE

Benefits:

1) 100% Paid Health Insurance with no waiting period. Employee medical, dental, vision & life insurance covered. 2) Employer sponsored 401(k) retirement plan (1 year waiting period) 3) 8 Paid Holidays. 4) Paid Time Off (PTO) 5) Unpaid Personal Medical and Family Leave (MFL) up to 60 days per year upon approval. 6) Worker's compensation and unemployment insurance provided. We can't wait to meet you! If you are passionate about helping clients, love a fast-paced and supportive team, and want to grow your career with a global leader in the display industry, we'd love to hear from you! Lush Banners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Pay:

$45,000.00

• $65,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person