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Insight Global

Customer Service Representative

Pay: $36,400/yr

Posted: 8 weeks ago

Location: Roanoke, TX (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Texas data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

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Job Description

Required Experience:

6-10 years of customer service, call center, or account support experience Proven experience handling complex customer issues and escalations Strong problem-solving and decision-making abilities Excellent communication and professionalism when supporting clients Strong technical aptitude with Windows, Outlook, Teams, and multiple systems Nice to Have (Both Levels) Financial services, banking, brokerage, wealth management, insurance, or credit union experience Back-office operations experience Experience supporting account-related inquiries and service requests Previous experience working in a highly regulated environment Day-to-Day In this position, you'll support clients with account-related inquiries and service requests, helping resolve issues, process transactions, and provide timely solutions. You'll interact with customers through phone and email while working in a fast-paced, collaborative environment. This is an excellent opportunity for professionals who enjoy problem-solving, delivering outstanding service, and building experience within the financial services industry. Strong multitasking skills and the ability to navigate multiple systems efficiently are key to success in this role.

Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Experience:

Customer service: 6 years (Required)

Location:

Roanoke, TX 76262 (Required) Ability to

Commute:

Roanoke, TX 76262 (Required)

Work Location:

In person