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BP
Blessed Paws Luxury Pet Resort
CSR - Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Do you love animals are much as we do? This is the job for you! We are hiring a CSR for our Luxury Pet Boarding facility and we need people like you! Customer Service Representative Duties (Not limited too)
- Creating/responding to emails
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate solutions or products
- Making reservations for training, grooming, boarding or daycare
- Maintain accurate customer records and update information as needed
- Keeping a clean work environment (Cleaning the bathrooms, mopping the floor, sweeping the lobby, organizing, wiping the counters etc.)
- Follow up with customers to ensure their satisfaction and address any outstanding concern
Requirements:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work well in a team environment and collaborate effectively with others
- Flexible to work different shifts, including mornings, evenings and weekends if required If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.