More Like This Between $26k and $39k Per Year DOE (Depends on Experience) Position range in Texas $26k - $39k Per Year Contact Center Colloections Agent Roundstone professional services

Occupation:

Telemarketers

Location:

Texarkana, TX - 75503

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

08/10/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

08/13/2026

Expires:

09/09/2026 Job #: 17052959 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 6 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Help for . Full job description Turn conversations into solutions — and get rewarded for it. At Roundstone Professional Services Group, we believe collections is about more than payments, it's about helping customers find solutions while delivering an exceptional experience. If you thrive in a fast-paced environment, enjoy problem-solving, and know how to balance empathy with confidence, this could be the perfect fit for you. We're looking for a Contact Center Collections Agent who can communicate effectively, think on their feet, and handle challenging conversations with professionalism and care. What You'll Do As a Collections Agent, you'll be the primary point of contact for customers with past-due accounts. Your goal is to assist customers in getting their account in good standing while maintaining a positive customer relationship and representing the Roundstone brand with professionalism. Key Responsibilities Handle inbound and outbound calls, chats, emails, and text messages regarding past-due accounts. Negotiate payment arrangements that work for both the customer and the company. Provide detailed account information, including balances, payment history, and due dates. Resolve customer concerns, disputes, and billing discrepancies. Navigating multiple software systems to maintain accurate, detailed customer records and complete electronic documentation. Follow all company policies, legal regulations, and ethical collection practices. Deliver outstanding customer service, even in difficult conversations. Meet individual and team collection goals while maintaining quality standards. Adapt quickly to changes and support overall contact center operations. What We're Looking For Strong communication and customer service skills. Confidence in negotiation and problem-solving. Ability to multitask across multiple systems and software. Professionalism, patience, and empathy under pressure. Attention to detail and strong organizational skills. Ability to maintain confidentiality and comply with regulations. Previous collections experience. Benefits & Perks Competitive pay: $17.00 per hour + performance bonus program Additional pay for bilingual fluency in Spanish & English 401(k) with company matching Health, dental, and vision insurance Paid time off and paid sick time Paid training and on-the-job development Ready to Apply? If you're looking for a career where you can make a difference, build valuable skills, and be rewarded for your performance, we'd love to hear from you.

Apply today at:

https://www.roundstonepsg.com

Schedule:

Monday - Friday Availability to work 9:00 AM - 6:00

PM Pay:

From $17.00 per hour

Benefits:

401(k) matching Dental insurance Disability insurance Health insurance Life insurance On-the-job training Paid sick time Paid time off Paid training Vision insurance People with a criminal record are encouraged to apply Application Question(s): Are you available to work M-F 9:00 AM - 6:00 PM?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) collections: 1 year (Required)

Work Location:

In person