Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive customer interactions, streamline office operations, and contribute to a welcoming environment. If you thrive in fast-paced settings, enjoy problem-solving, and excel at multitasking, this is the perfect opportunity to grow your career while making a meaningful impact. Duties Respond promptly and professionally to customer inquiries via phone, email, and in person using multi-line phone systems and email platforms Provide accurate information about products, services, and policies to ensure customer satisfaction Manage front desk responsibilities including greeting visitors, handling incoming calls, and directing them appropriately Maintain organized records through data entry, filing and billing. Assist with office management tasks like calendar management, appointment scheduling, and document proofreading Support client communication efforts by preparing log sheets and reports. Collaborate with team members to improve office workflows and enhance overall customer support efficiency Qualifications Proven experience in customer service with strong clerical skills Technical proficiency in computer literacy including Brightree software is highly desirable Excellent phone etiquette with experience managing multi-line phone systems and providing professional support over the phone Bilingual abilities are a plus to effectively communicate with diverse client bases Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment Previous office experience is advantageous Demonstrated ability to proofread documents accurately and manage time effectively for productivity Join us in delivering outstanding service while developing your skills in a vibrant work environment! We value energetic professionals who are eager to support our clients and contribute positively to our team's success.

Pay:

From $14.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person