Skip to main content
Tallo logoTallo logo

Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Texas Water Development Board

TPWD - Customer Service Representative I (Fluctuating Hours)

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Texas data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,016 / year median in Texas

-2% projected decline

Explore Career

Job Description

Job
ID 103533
Location Tuscola Other Recruiting Location Tuscola Number of Openings 1 State Job Code(s) 0132 Close Date 09/08/2026 Company Texas Parks and Wildlife Dept Full/Part Time Full-Time Regular/Temporary Regular Salary Admin Plan(s) A Salary Admin Grade(s) 11 Salary Range $19.77
  • 19.
77 per Hour Job Description
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
HIRING CONTACT
Kyla Gust, 325-572-3204,
Email Address:
kyla.gust@tpwd.texas.gov
PHYSICAL WORK ADDRESS
Abilene State Park, 150 Park Rd 32, Tuscola, TX 79562 GENERAL
DESCRIPTION
Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and provides information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE :
Position may fluctuate between full-time/part-time hours based on operational needs.
MINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
Three years of experience in general clerical, cash handling, or customer service.
Licensure:
Must possess a valid State driver's license at the time of hire.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of general office procedures. Knowledge of administrative and clerical procedures. Knowledge of basic mathematics. Knowledge of telephone procedures and etiquette. Knowledge of account/accountability of revenue collection. Knowledge of point of sales and inventory control in a retail environment. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing interaction with staff at all levels of the department and other State agencies and organizations. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in managing several projects simultaneously. Skill in making independent, sound, timely decisions. Skill in using MS Word, Excel and Outlook. Skill in using standard office equipment. Ability to accurately handle cash and account for revenue collected. Ability to work independently with little or no supervision. Ability to work as a member of a team. Ability to communicate and interact effectively with members of the public and to respond to public inquiries in a timely manner. Ability to use personal computers. Ability to work under stressful conditions during peak workload periods. Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities. Ability to perform manual labor, including lifting supplies and materials up to 20 lbs. Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS
Position contingent upon funding. Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Hours may be reduced or extended as needed through primary peak season from March to September. Required to adjust to changing schedules. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates. Required to perform work outdoors, occasionally in adverse weather conditions. May be required to travel 5%. May be required to operate a State vehicle. Must conform to agency work rules, safety program and dress and grooming standards. Non smoking work environment in State buildings and vehicles.
PLEASE NOTE
All applications must include complete job history information for each period of employment, provided either in the
WORK HISTORY
SECTION or in the attached RÉSUMÉ.
Please ensure each entry includes:
Job title, Employer name, Dates of employment (month/year), If employment is less than full-time status, indicate part-time in the work history section or résumé, and Description of duties performed.
NOTE:
Volunteer experience may be counted toward required experience.
IMPORTANT
College Transcripts:
If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting). `N/A' may be entered in fields that are not applicable. Omission of required information may result in disqualification. Work In Texas (WIT)
Applicants:
WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered. To complete these questions, log in to CAPPS Candidate Gateway. If you need assistance creating a résumé, please refer to the `Create a Résumé' link for Job Seekers on the Work In Texas website. If the required information and attachments are not submitted as noted above, your application will be considered incomplete.
EXCELLENT BENEFITS
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
MILITARY EMPLOYMENT PREFERENCE
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application for
Military Employment Preference:
Veteran
  • DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried
  • Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty
  • Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
  • Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household
  • Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted. More information on military occupational specialty codes can be found below: https://www.onetonline.
org/crosswalk/MOC/ https:
//hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
TPWD IS AN EQUAL OPPORTUNITY
EMPLOYER

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Health and Wellness Programs