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GB
GULF BOLT & SUPPLY, INC
CUSTOMER SERVICE/COUNTERSALES
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Overview Join our dynamic team as a Customer Service and Counter Sales Associate, where your enthusiasm and expertise will drive exceptional customer experiences . This energetic role offers the opportunity to combine technical knowledge with outstanding sales skills, ensuring customers leave satisfied and confident in their needs. You'll be the friendly face guiding customers through product selections, providing expert advice, and managing sales transactions with efficiency and professionalism. If you thrive in a fast-paced environment, this is the perfect opportunity to accelerate your career! Duties Greet customers warmly, identify their needs, and recommend suitable parts, accessories, or repair solutions. Assist customers in locating products within the store or warehouse, utilizing inventory management systems and knowledge. Process sales transactions accurately while handling cash, credit cards, and other payment methods securely. Manage inventory levels by stocking shelves, organizing stockrooms, and conducting regular inventory control checks to ensure product availability. Maintain organized records of sales activities, customer interactions, and order fulfillment to support efficient store operations. Build strong customer relationships through effective communication skills and personalized service to foster loyalty and repeat business. Skills Proven experience with inventory management systems and retail math for accurate order fulfillment. Strong negotiation skills to upsell products and close sales effectively while ensuring customer satisfaction. Proficiency in Microsoft Office applications for record keeping and reporting purposes. Organizational skills for stocking, inventory control, order processing, and maintaining a tidy workspace. Customer relationship building abilities with a focus on client communication and exceptional phone etiquette. Cash handling experience along with retail math skills to manage transactions accurately while maintaining high levels of customer service. Leadership skills are a plus If you are reliable, energetic, self starter with strong work ethics , comfortable with hands-on, fast paced environment , enjoy helping customers solve problems and looking for stability with a family owned business, and ready to grow with a company that values initiative, we would love to hear from you.