A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Responsible for performing a variety of administrative, office, customer service and clerical functions. The ideal candidate will have solid computer skills, a friendly disposition toward customers and fellow workers, with a positive can-do team-work oriented attitude.
Essential Duties and Responsibilities:
Provides administrative assistance as required or as requested -including word processing, transcription, information research, filing, taking and directing telephone calls and messages. Maintain data bases (e.g., customer, vendor) and assists with mailings, phone reception, filing, and performing a variety of administrative office tasks. Assist with customer walk-ins and inquiries, process payments, end of day settling, etc. Assist with Account Payable tasks as Performs other administrative or office duties or projects as required and/or as assigned.
Position Requirements:
Education :
High School diploma or equivalent required.
Skills/ Experience:
Experience in a Construction related business or Cabinet Shop environment is helpful: but, not required. Good communication and interpersonal skills. Experience with customer service, executing transactions is required. Familiarity with accounting and such corresponding applications. Computer knowledge- Outlook, Word, Excel, etc. Adherence to the Employee Handbook and all Dakota policies and procedures. Bilingual a plus
Hours:
Monday-Friday Benefits:
Paid vacation and holidays Medical Dental Vision Supplemental benefits Company paid life insurance Long-term disability Eligible for 401k first day of employment
UKG:
#LI-MH2 Dakota Premium Hardwoods, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
