Join the AC Works 365 Team AC Works 365 is growing, and we're looking for a highly organized, energetic HVAC Dispatcher / Customer Service Representative to become a key part of our service team. This position is the communication hub of our service department . You'll answer inbound customer calls, schedule service appointments, manage our daily dispatch board, communicate with technicians, and help make sure every customer receives a professional, 5-star experience. The right person can confidently answer a ringing phone while managing a busy technician schedule, handle unexpected changes without getting overwhelmed, and take ownership of problems until they're resolved. If you love helping people, staying organized, solving problems, and keeping a busy day moving, we want to talk to you. What You'll DoInbound Calls & Customer Service

• Answer incoming customer calls professionally and with a positive attitude.
• Create a great first impression of AC Works 365.
• Listen carefully to customer concerns and gather the information needed to properly schedule their call.
• Book service and maintenance appointments.
• Enter accurate customer and job information into ServiceTitan.
• Identify urgent situations such as no-cool and no-heat calls and prioritize appropriately.
• Communicate appointment expectations and arrival windows.
• Answer basic customer questions regarding our services and scheduling.
• Update customers when technicians are running ahead or behind.
• Handle customer concerns professionally and escalate issues when necessary.
• Look for opportunities to turn every appropriate inbound call into a booked appointment. Dispatching & Schedule Management
• Manage and optimize the daily ServiceTitan dispatch board.
• Dispatch technicians based on location, skill level, job type, priority, and availability.
• Monitor technicians throughout the day and adjust the schedule as conditions change.
• Keep technicians informed of schedule changes and important customer information.
• Identify scheduling problems before they become customer-service problems.
• Minimize unnecessary drive time and gaps between technician calls.
• Fill schedule openings created by cancellations or changes.
• Monitor technician job statuses and keep the dispatch board accurate.
• Help maximize technician productivity while protecting the customer experience.
• Review upcoming schedules and prepare for the following day's service calls. Communication & Teamwork
• Maintain communication with technicians throughout the day.
• Work closely with the Service Manager and other office team members.
• Communicate problems early rather than waiting until they become emergencies.
• Help technicians stay productive and customers stay informed.
• Take ownership of issues and help find solutions instead of simply passing problems along. Who We're Looking For You may be a great fit if you:
• Are friendly and confident on the phone.
• Are extremely organized.
• Can handle multiple things happening at once.
• Enjoy helping customers.
• Can stay calm when the phone is ringing and the schedule is changing.
• Enjoy solving problems.
• Communicate clearly and confidently.
• Can make decisions and take ownership.
• Pay attention to details.
• Are comfortable working with computers and technology.
• Enjoy working as part of a team.
• Bring a positive attitude and energy to the workplace.

HVAC or home-service experience is preferred, but the right attitude, communication skills, organizational ability, and willingness to learn are extremely important to us. ServiceTitan experience is a major plus. What Success Looks Like At AC Works 365, this position is much more than answering phones and moving appointments around. A great Dispatcher / CSR is constantly thinking: How can I take care of this customer? Can I turn this call into a booked appointment? Where are my technicians? Who's running ahead or behind? Where do we have openings in the schedule? Which technician is the best fit for the next call? Which customer needs an update? What can I do right now to make the day run better? If you naturally think this way, we'd like to meet you. Our Core Values Everything we do at AC Works 365 is built around four

Core Values:

Do What You Say If you make a commitment to a customer or teammate, follow through. Take Pride in Your Work Details matter. We want people who care about doing things the right way. Be The Expert Know your job, continue learning, and become someone your customers and teammates can depend on. Have Each Other's Back We're a team. We help each other succeed. Why AC Works 365? We're building AC Works 365 to become the premier home services company in Parker County and the surrounding area. We're looking for people who want more than just another job. We want team members who want to grow, take responsibility, become experts at what they do, and help us build something special. Your position matters. When you answer the phone, you're often the customer's first experience with AC Works 365. When you manage the dispatch board, you directly impact our technicians, our customers, and the success of the entire company. Preferred Experience

• Customer service: 1+ year

Dispatching:

1+ year

• Call center or high-volume phone experience
• HVAC, plumbing, electrical, or other home-service experience
• ServiceTitan experience Experience is valuable, but attitude, organization, communication, coachability, and the ability to take ownership matter even more.

Apply Today If you're great on the phone, highly organized, good with people, and love turning a busy day into an organized plan , we'd like to hear from you. Apply today and tell us why you'd be a great addition to the AC Works 365 team.

Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person