Job Summary We are seeking a detail-oriented Customer Care II professional for an onsite contract opportunity in Webster, TX. The Customer Care II representative will serve as a primary point of contact for customer service needs, including phone orders, order status updates, returns, credits, product availability, shipment tracking, and issue resolution. This opportunity offers a structured Monday through Friday schedule, steady customer interaction, and the chance to contribute to a collaborative workplace where accuracy, professionalism, and responsive service are highly valued. Key Responsibilities

• Serve as the primary contact for customer service inquiries, order support, product availability, delivery updates, and issue resolution.
• Accurately enter and process customer orders, RMAs, credits, and account updates in ERP/CRM systems while verifying pricing, payment terms, addresses, item numbers, purchase orders, freight terms, contracts, and ship dates.
• Manage incoming customer phone calls efficiently while providing professional, timely, and helpful support.
• Review open order reports and customer account issues, including backorders, request dates, credit holds, and shipment tracking.
• Communicate with internal teams such as inventory control, purchasing, marketing, credit, technical services, and warehouse operations to resolve order and account issues.
• Follow company policies and procedures when handling pricing, shipments, returns, credits, adjustments, and customer account concerns. Compensation and Benefits

• Pay:

  $21 per hour.

• Schedule:

  Monday through Friday, 8:00 AM to 5:00 PM.

• Assignment Type:

  Contract/temporary.

• Duration:

  6 months.

• Work Arrangement:

  Onsite in Webster, TX. Required Qualifications and Skills
• High school diploma or equivalent required.
• Two to three years of customer service experience required.
• Strong organizational skills with the ability to manage multiple responsibilities at one time.
• Excellent verbal and written communication skills with a professional customer service approach.
• Strong attention to detail and accuracy when entering orders, reviewing account information, and processing documentation.
• Ability to work independently, make sound decisions within established guidelines, and follow company policies.
• Ability to remain calm, logical, and professional when handling stressful or fast-paced situations.
• Strong time management skills with the ability to prioritize workload effectively.
• Positive, team-oriented attitude with the ability to interact professionally with internal and external customers at all levels.
• Availability to work flexible hours as needed. Preferred Qualifications
• Associate degree preferred.
• Experience using ERP and CRM systems preferred.
• Experience processing orders, returns, credits, and shipment-related documentation in a customer support environment preferred.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.