A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Overview Customer Relations Specialist Plush Nail Bar Pay:
Starting at $16.00 per hour (higher pay available based on experience)
Job Type:
Full-Time (Minimum 40 hours per week) About Plush Nail Bar At Plush Nail Bar, we believe every guest deserves an exceptional experience from the moment they walk through our doors. We are looking for a friendly, professional, and customer-focused Customer Relations Specialist who is passionate about creating memorable experiences while supporting our salon team. If you enjoy helping people, solving problems, staying organized, and working in a fast-paced luxury environment, we'd love to meet you. Responsibilities Greet every guest with a warm, welcoming attitude. Deliver exceptional customer service in person, over the phone, and through text, email, and social media. Assist guests with appointments, service questions, and salon policies. Resolve customer concerns professionally while maintaining a positive guest experience. Coordinate with salon managers and technicians to ensure smooth daily operations. Follow up with guests regarding feedback, service recovery, and satisfaction. Help maintain accurate customer records and appointment notes. Answer incoming calls and respond promptly to customer inquiries. Support marketing promotions, events, and customer appreciation initiatives. Maintain a clean, organized, and professional front-of-house environment. Assist with administrative and operational tasks as needed. Qualifications Previous customer service, hospitality, retail, salon, spa, or front desk experience preferred. Excellent communication and interpersonal skills. Professional appearance and positive attitude. Strong problem-solving abilities. Comfortable multitasking in a fast-paced environment. Basic computer skills and ability to learn salon software. Reliable, punctual, and dependable. Available to work weekends and flexible schedules. What We're Looking For The ideal candidate is someone who: Loves working with people. Handles difficult situations with professionalism and empathy. Takes initiative without being asked. Is organized and detail-oriented. Works well independently and as part of a team. Has a genuine desire to create an outstanding guest experience. Benefits Competitive starting pay of $16.00/hour, with higher pay based on experience. Full-time position (minimum 40 hours per week). Paid Time Off (PTO). Opportunities for advancement and professional growth. Supportive team environment. Employee discounts on services and retail products. Why Join Plush Nail Bar? At Plush Nail Bar, we're more than a salon—we're a team that values professionalism, luxury service, and creating meaningful experiences for both our guests and our employees. If you're passionate about customer service and want to grow with a company that continues to expand, we'd love to hear from you. Apply today and become part of the Plush Nail Bar family!
