Customer Service Representative

HEAL 360 CLINIC PRIMARY AND URGENT CARE

Wylie, TX Job Details Full-time $12 - $14 an hour 20 hours ago Qualifications Record keeping Computer operation Interpersonal skills Phone communication Sales needs analysis Attention to detail Client services Productivity software Telemarketing Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Overview (Mon-Saturday) We are seeking a dynamic and energetic Call Operator to join our team! In this vital role, you will serve as the first point of contact for our clients and customers, delivering exceptional customer support and ensuring seamless communication. Your enthusiasm and professionalism will help foster positive relationships, resolve inquiries efficiently, and contribute to our company's reputation for outstanding service. This position offers an exciting opportunity to develop your communication skills while making a meaningful impact every day. Duties Handle inbound and outbound calls with enthusiasm, professionalism, and a customer-first attitude Provide accurate information regarding products, services, or account details in a clear and friendly manner Assist customers with inquiries, complaints, or requests, ensuring swift resolution and satisfaction Conduct data entry tasks efficiently to update customer records, logs, and reports using Microsoft Office tools Maintain excellent phone etiquette and communication skills to create positive interactions with clients from diverse backgrounds Support sales efforts by promoting products or services when appropriate during calls Document call details accurately, including client feedback, issues raised, and follow-up actions needed Requirements Proven experience in call center roles or customer service environments is preferred Bilingual abilities are highly desirable to serve a diverse client base effectively Strong communication skills in English; additional languages are a plus Exceptional phone etiquette with active listening skills and a friendly demeanor Proficiency in Microsoft Office applications and basic computer skills for data entry and record keeping Ability to handle high call volumes while maintaining professionalism and attention to detail Experience with outbound calling campaigns or sales is advantageous Demonstrated analysis skills to assess customer needs and provide appropriate solutions Previous experience in cash handling or transaction processing is beneficial but not required Join us as a Call Operator and become an essential part of a vibrant team dedicated to delivering outstanding client service! Your energy, communication expertise, and commitment will help us build lasting relationships while advancing your career in a fast-paced environment.

Pay:

$12.00 - $14.00 per hour

Work Location:

In person