Bilingual Customer Communications & Office Assistant Company:

Lifetime Energy LLC Position:

Bilingual Customer Communications & Office Assistant Language Requirement:

Fluent in

English and Spanish Industry:

Residential Solar Position Overview Lifetime Energy is looking for a friendly, organized, and dependable Bilingual Customer Communications & Office Assistant to join our team. This position will play an important role in both the customer experience and the day-to-day operations of our office. You will serve as one of the primary voices of Lifetime Energy, communicating with homeowners throughout their solar project and helping ensure they feel informed, supported, and confident in the process. Because you will regularly communicate with Spanish-speaking homeowners, fluency in both English and Spanish is required . In addition to customer communication, this position will assist with new solar project intake and general office and administrative responsibilities. Key ResponsibilitiesCustomer Communications Complete welcome calls with new homeowners after their solar project is received. Serve as a primary point of contact for homeowners throughout the solar process. Communicate professionally with customers by phone, text, and email. Provide project updates and help answer general homeowner questions. Communicate with both English- and Spanish-speaking homeowners. Translate or assist with Spanish customer communications as needed. Document customer conversations and important project information accurately. Escalate project concerns or more complex customer issues to the appropriate team member. Represent Lifetime Energy professionally and consistently in all homeowner interactions. Help create a positive customer experience from project intake through completion. Solar Project Intake & Administrative Support Assist with the intake of new residential solar projects. Review new project information for accuracy and completeness. Enter and maintain customer and project information in company systems. Identify missing information or documentation and assist with obtaining it. Coordinate with the project management and operations teams as needed. Help keep project records, customer information, and internal documentation organized. Office Assistant Responsibilities Assist with general day-to-day office needs and administrative tasks. Run occasional company errands. Prepare and mail checks, documents, and other company correspondence. Receive and organize mail and deliveries. Maintain office supplies and notify management when items need to be reordered. Keep the office refrigerator stocked with drinks and other requested items. Help maintain a clean, organized, and professional office environment. Assist with light office cleaning and organization. Help with miscellaneous administrative or operational tasks as needed.

Qualifications Required:

Fluent in both English and Spanish , with the ability to confidently communicate with customers in both languages. Strong verbal and written communication skills. Friendly, professional, and confident phone presence. Excellent customer service skills. Strong organization and attention to detail. Ability to multitask and manage multiple customer conversations and administrative responsibilities. Comfortable learning new software and internal processes. Dependable, punctual, and willing to help wherever needed. Ability to handle customer information professionally and confidentially. Valid driver's license and reliable transportation for occasional office errands. Preferred, but not required: Previous customer service, receptionist, administrative assistant, or office experience. Experience communicating with customers by phone, email, and text. Experience in solar, construction, home improvement, or another project-based industry. What We're Looking For The right person for this position is someone who is personable, patient, organized, proactive, and comfortable talking to people all day . Since you will often be the person homeowners hear from most, we are looking for someone who understands that their communication represents Lifetime Energy as a whole. You should be able to make homeowners feel comfortable and taken care of while also staying organized behind the scenes. We are a team environment, so we are looking for someone who is willing to jump in and help with both customer-facing responsibilities and everyday office needs. Most importantly, we are looking for someone who is dependable, communicates well, takes initiative, and wants to contribute to a great customer experience.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person