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Ogden Clinic
Patient Contact Center Quality & Training Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Call Center Representative
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Based on Utah data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$39,222 / year median in Utah
-2% projected decline
Job Description
Under the direct supervision of the Patient Contact Center Manager, the PCC Quality and Training Specialist is responsible to perform the initial/additional training for new and existing employees. Monitoring of this training is done by the performance of monthly quality performance audits. Ogden Clinic provides competitive pay and benefits.