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PTS Advance

Customer Service Representative

Pay: $20–$23/hr

Posted: 5 weeks ago

Location: Ashburn, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Customer Service Representative

Location:

Ashburn, VA

Pay:

$20.00-$23.00/hour

Schedule:

Full-Time

Duration:

8-Month Contract-to-Hire Position Summary PTS Advance is hiring a Customer Service Representative to join a growing team in Ashburn, VA. This role supports customers and Regional Sales Managers by processing orders, managing customer accounts, preparing quotes, and resolving customer inquiries. The ideal candidate isanized, detail-oriented, and thrives in a fast-paced environment w delivering exceptional customer service is a top priority. Responsibilities Enter, review, and process customer orders accurately and efficiently. Respond to customer inquiries by phone and email, providing timely and professional support. Prepare customer quotes, manage order updates, and assist with returns (RMAs). Follow up on sales quotes and maintainmunication with customers throughout the sales process. Partner with the assigned Regional Sales Manager to manage customer accounts and support sales growth within an assigned territory. Update customer, account, and opportunity information inpany databases and CRM systems. Analyze customer needs and rmend appropriate products or solutions. Generate reports andplete administrative tasks as assigned. Support ISO quality standards and continuous improvement initiatives. Assist with training new team members when needed. Contribute to a positive, collaborative, and customer-focused work environment. Qualifications Associate degree or equivalent work experience required. 1-3 years of customer service, inside sales, or administrative support experience. At least one year of sales experience is preferred. Excellent verbal and writtenmunication skills. Strong customer service and relationship-building abilities. Highlyanized with strong attention to detail. Ability to prioritize, multitask, and work effectively in a fast-paced environment. Proficient with Microsoft Office andfortable learning CRM and business systems. Previous technical or manufacturing customer service experience is a plus. #INDE Customer Service Representative Administrative Support