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Spectraforce

Customer Service Representative II

Pay: Not specified

Posted: 6 weeks ago

Location: Ashburn, VA (Onsite)

Last Updated: 18 hours ago

Hours: Full-Time

Expires: 10/15/2026

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Based on Virginia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Job Title:

Customer Service Representative II Location:

Ashburn, VA 20147

Duration:

10 months

Work Setting:

Onsite Shift :

Mon-Fri 8am - 6 pm

Duties:

Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned. Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities. Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs. Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value. Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment. Other Duties as assigned

Skills:

1-3 years of experience Minimum of 1 year sales experience preferred Excellent communication skills, both written and verbal Excellent customer service skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast paced environment Previous customer service or technical experience preferred.

Education:

Associates or equivalent experience