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Inside Sales and Customer Service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Summary Job title:
Inside Sales and Customer Service Job ID:
null
Department:
Chesapeake -
HRES Location:
null-null
Description Summary:
We're looking for someone who's passionate about putting the customer first. If you enjoy helping others succeed, love solving problems, and want to play a part in building up our local community, you'll fit right in here. In this role, you'll support our customers — from contractors to manufacturers — helping them get the tools, support, and solutions they need to do their best work. Experience in the electrical field is a big plus, but attitude and a desire to grow with us matter most. We're a down-to-earth team that values initiative, collaboration, and people who care. If you bring the curiosity, we'll bring the coaching.
Reports to:
Profit Center Manager Minimum Qualifications:
+
Communication Proficiency Additional Competencies:
+ Customer/Vendor Focus
+ Personal Effectiveness/Credibility
+ Technical Capacity
+ Teamwork
+ Detail-Oriented
+ Flexibility
+ A "Customer First" Mindset - genuinely driven to help people succeed
Preferred Qualifications:
+ Willingness to cross train
+ Familiarity with Computers and Microsoft Products
+ Two years of experience in the electrical industry or similar field
+ Team player
Working Conditions:
This job operates in a professional office and warehouse environment. You'll use standard office equipment, and occasionally lift/move up to 50 pounds.
Supervisory Responsibilities:
No Essential Job Functions:
+ Provide outstanding service to new and existing customers (phone, email, and in person)
+ Accurately write and manage customer orders, following sales policies
+ Maintain and strengthen existing customer relationships
+ Proactively meet or exceed monthly sales goals
+ Collaborate with outside sales and other departments to serve customer needs
+ Offer ideas to improve processes and service
+ Follow up on quotes, orders, and materials in a timely manner
+ Stay up to date on new products and services we offer CED is an Equal Opportunity Employer - Disability |
Veteran Compensation Range:
The compensation range for this position is $26 to $28 hourly.
Other Compensation:
The following additional compensation may be applicable for this position: +
Profit Sharing Benefits:
Benefits available for this position are:
+ Insurance - Medical, Dental, Vision Care for full-time positions
+ Life Insurance + 401(k)
+ Paid Sick Leave
+ Paid Holidays
+ Paid Vacation
+ Health Savings Account (HSA) and matching
+ Dependent Care Flexible Spending Account (FSA)
+ Teledoc
+ Paid Pregnancy & New Parent Leave