Customer Service / Front of House Position

Benefits:

401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Deep Run Roadhouse is now hiring a Part Time Customer Service Associate. We're looking for a friendly and motivated individual to join our team as a Customer Service Representative! In this role, you'll be the first point of contact for our guests, ensuring they have a positive and memorable experience every time they visit. Please do not call the business about this position or stop by without setting up a meeting. To apply for this position, Follow this link to our career page.

BENIFITS

Get Paid Faster

• Enjoy the convenience of weekly paychecks. Earn More
• We offer competitive wages, plus a generous tip share that can boost your hourly earnings by an average of $3! Grow Your Career
• Many of our leaders started in hourly roles. We believe in investing in your development and promoting from within to help you achieve your professional goals. Enjoy a Balanced Life
• We have a flexible time off policy. We close on major holidays and avoid late-night hours, so you can enjoy a healthier work-life balance. Work Better
• You will be thoroughly trained and proud of what you do. Feed the Fam
• Free shift meal and employee discounts at both Deep Run Roadhouse and Pearls Bake Shoppe. A Holiday Thank You
• We show our appreciation with a special holiday bonus as a gift to you. Work with a Winning Team
• Join a collaborative team environment where respect, productivity, and success are our top priorities. Pride in Your Work
• Join the best BBQ restaurant and catering company in Richmond, Virginia, and be proud of the work you do every day.

JOB DESCRIPTION

Greet and Assist Guests:

Welcome customers with a warm and friendly attitude, answer any questions, and offer personalized recommendations based on their preferences.

Process Payments:

Handle customer transactions accurately and efficiently using our point-of-sale system.

Order Management:

Ensure timely and accurate bagging and expediting of orders to maintain a smooth customer experience.

Catering Support:

Pack dry goods and assist with the preparation of catering orders for events.

Maintain Cleanliness:

Keep the workspace, dining room, and bathrooms clean, organized, and inviting for both guests and team members.

Inventory and Stocking:

Take inventory and restock products as needed to ensure we're always ready for business.

Learn and Share:

Become knowledgeable about our menu, products, and processes to confidently educate customers and make their experience exceptional.

Complete Side Work:

Follow the side work checklist to ensure all tasks are completed and operations run smoothly.

Team Collaboration:

Assist with any other tasks assigned and contribute to a positive work environment. We are committed to providing a supportive and dynamic workplace. If you're passionate about customer service and enjoy working in a fast-paced environment, we'd love to have you on our team! To apply for this position, Follow this link to our career page.