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ROCS

Customer service associate (HVAC)

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Virginia data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$38,118 / year median in Virginia

-4% projected decline

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Job Description

Why You Want to Work Here Join a small, growing, family owned business that has proudly been around for over 50 years. This is a great opportunity to join a close knit team, build your knowledge of plumbing and hardware products, and develop strong customer service and product research skills. You'll have the opportunity to learn the business while working directly with customers, vendors, and the sales team. Responsibilities Research and identify plumbing and hardware parts brought in by customers or submitted through photos Identify, pull, and sell products over the counter Assist the sales team with product research and identification Update pricing information Use internal computer systems, the internet, and vendor websites to identify products and parts Contact and coordinate with vendors Answer incoming phone calls Provide quality customer service Assist with general administrative tasks Benefits 401(k) with 3% company contribution Health insurance FSA Dental and vision insurance Life insurance Vision insurance
Location:
Manassas, VA Schedule:
Monday through Friday, 8:00 AM to 4:30
PM Pay:
$17.00 - $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance Ability to
Commute:
Fairfax, VA 22031 (Required)
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance