About us Field Data Technology is a small business located in Falls Church, VA. We are a professional, collaborative, data-driven company. We are recruiting for our Customer Service Agent contract position which requires you to be able to obtain a Public Trust Clearance. This role is responsible for handling and providing high quality and efficient customer service to retailers applying into the SNAP program. Other tasks include assisting with other project-related duties if needed. Excellent communications skills and having a great work-ethic are required.

Our work environment includes:

Modern office environment Established Amenities Walk trails and a beautiful lake Free Garage Parking

CUSTOMER SERVICE AGENT JOB DESCRIPTION

( SCA Contract)

Job Description:

The SNAP Customer Service agent contract position is responsible for speaking English fluently to customers while delivering high quality consistently. As well as assisting with other SNAP tasks. This position requires you to be a U.S. Citizen and be able to obtain a Public Trust Clearance before starting work at no cost to you.

Responsibilities:

Handle high inbound call volume. Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers' needs to achieve satisfaction, meet company expectations and call metric goals Take the extra mile to engage customers and provide high quality customer service at all time Support work procedures and processes of the company and departmental standards and strategic directives. Use appropriate judgment in upward communication regarding customer's concerns.

Education and Qualifications:

High school diploma/GED diploma or an Associate's Degree Speaks Fluent English Must be US Citizen Great Written Communication Skills. Great Attention to Detail and People Skills Great Organizational and Multitasking Skills Problem Solving and Critical Thinking Skills Entry level Technical and General Troubleshooting Skills Must be able to obtain a

Public Trust Clearance Classification:

Full-Time Non - Exempt -

Promotion Salary Range:

Starting at $21.61 per hour including SCA wage

After Clearance & Training:

$22.62 including SCA wage Reports to:

Felix Melendez & La-Nette Sugars Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, Evening - Shift 11-8

PM Education and Experience:

High school diploma or GED diploma/Associate's Degree or at least one year of solid customer service experience

Other Duties:

Please note that this job description is designed to cover a comprehensive listing of activities, duties or responsibilities. However, duties, responsibilities and activities may change at any time based on the needs of the business.

Job Type:

Full-time Pay:

$21.61 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Shift:

Evening shift Application Question(s): Are you a U.S. Citizen with a Social Security card that doesn't have an approved to work in the U.S. stamp on it? A schedule change is not guaranteed. Are you good with working a Monday-Friday 11-8 pm shift? Our training is paid, and the start time is between the hours of 9 - 10 am to ensure that you receive the best training. Are you okay with training this time of day? Rate your computer skills regarding your typing speed, knowing general computer functions and or general troubleshooting skills and use MS Office Suite from a scale of 1-5 with 5 being excellent. Please provide your personal email if it's not on your resume. We send MS Teams interview invites to your personal email. We interview onsite for security purposes. Are you available for an in-person interview in Falls Church, VA on any of the dates below? The interview takes about 1 hour. Please let me know as soon as possible in order to secure the time that's best for you. We interview Tuesdays - Thursdays between 9 am - 2 pm. What day(s) or time(s) would work best for you?

Work Location:

In person