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Box Office Attendant| Part-Time | Fredericksburg Expo & Conference Center
Career Insights for Customer Service Representative (General)
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Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Overview The Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Fredericksburg Expo & Conference Center. This role pays an hourly rate of $16.00 Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until December 4, 2026. Responsibilities Know and understand the operations of the Tixer ticketing system. Familiarize yourself with each event (ticket prices, discounts, restrictions, etc.). Perform transactions for all events on the ticketing system with efficiency and accuracy. Collect the proper currency or credit card amount for the purchase of the ticket(s) as well as give back the proper number of tickets and correct change. Communicate with and satisfy patrons with world-class customer service. Reconcile all money received from ticket sales. Maintain confidentiality. Additional duties may be assigned by the box office manager. Qualifications Ability to multitask in fast‐paced environments. Possess excellent customer service skills. Experience working with the public and cash. Ability to work independently and as a productive member of a team. Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours. Must be able to work in an environment with loud noise. Strong communication skills (Spanish is a plus). Proven ability to work well with all levels of management. Strong analytical and problem‐solving skills.