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KC
Kaeser Compressors, Inc.
Branch Service Account Representative
Career Insights for Customer Service Representative (General)
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Based on Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,118 / year median in Virginia
-4% projected decline
Job Description
Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 8,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customers application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, view this video.
We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Inside Service Account Representative for our Fredericksburg location.
The selected candidate will have responsibilities to include, but not limited to:
Identify, research and contact existing customer accounts to present and sell Kaeser service, extended warranty agreements and renewals. Assist equipment sales representatives with service and extended warranty customer presentations.
Review Kair data for opportunities to improve reliability and sell service agreements.
Achieve sales goals for service and extended warranty agreements, increasing customer retention and service revenue growth.
The successful candidates background will include: High School Diploma required; college degree preferred.3 years of experience in compressed air system service required.
Good communication skills/phone skills required.
Computer skills, including proficiency in Google Workspace.
SAP experience preferred. Physical attendance at the worksite as required.
This is a hourly position, with an annual range of $50,000-$65,000, to commensurate with experience. We offer an excellent benefit package including Medical, Dental, Vision, Profit Sharing and 401(k) Plan as well as a roof top cafe, an on-site exercise facility, free exercise classes and a health and wellness program. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Inside Service Account Representative for our Fredericksburg location.
The selected candidate will have responsibilities to include, but not limited to:
Identify, research and contact existing customer accounts to present and sell Kaeser service, extended warranty agreements and renewals. Assist equipment sales representatives with service and extended warranty customer presentations.
Review Kair data for opportunities to improve reliability and sell service agreements.
Achieve sales goals for service and extended warranty agreements, increasing customer retention and service revenue growth.
The successful candidates background will include: High School Diploma required; college degree preferred.3 years of experience in compressed air system service required.
Good communication skills/phone skills required.
Computer skills, including proficiency in Google Workspace.
SAP experience preferred. Physical attendance at the worksite as required.
This is a hourly position, with an annual range of $50,000-$65,000, to commensurate with experience. We offer an excellent benefit package including Medical, Dental, Vision, Profit Sharing and 401(k) Plan as well as a roof top cafe, an on-site exercise facility, free exercise classes and a health and wellness program. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.