Salary:

Competitive, based on experience About Us iLamai Medical Spa & Wellness Center is a luxury medical spa dedicated to providing advanced aesthetic treatments in a welcoming and professional environment. We specialize in injectables, laser treatments, body contouring, medical weight loss, etc. and pride ourselves on delivering exceptional client care. Job Description We are seeking a highly professional and focused Client Care Coordinator! The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience from booking to checkout. Prior experience in a medical spa or dermatology clinic is required.

Responsibilities Patient Advocacy & Education:

Act as the primary point of contact for patient inquiries; provide accurate information regarding pre- and post-operative care, treatment protocols, and expected outcomes.

Operational Management:

Oversee the spa schedule, optimizing provider efficiency while maintaining a gold-standard patient experience.

Revenue Management:

Manage point-of-sale operations, including medical-grade skincare sales, treatment package renewals, and loyalty program tracking. Educate clients about treatments, promotions, and skincare products

Quality Control:

Ensure all patient records are maintained in compliance with HIPAA regulations and internal clinical standards. Promote and sell medical-grade skincare products to clients Assist in social media engagement and marketing efforts as needed Requirements Minimum 2 years of experience in a medical spa or dermatology clinic

Communication:

Exceptional verbal and written communication skills with a focus on professional etiquette and patient confidentiality. Knowledge of aesthetic and wellness treatments, plus skincare products.

Schedule:

Ability to work a fixed Tuesday through Saturday schedule consistently.

Technical Skills:

Proficiency in EMR/EHR software (e.g., Aesthetics Pro, Aesthetic Record, Nextech, or similar). Ability to multitask in a fast-paced environment. Professional appearance and demeanor.

Preferred Qualifications Detail-Oriented:

Ability to manage complex scheduling and financial transactions with zero errors.

Bilingual:

Spanish fluency is highly beneficial and preferred.

Clinical Knowledge:

Strong understanding of neurotoxins, dermal fillers, laser modalities, and medical-grade chemical peels.

Problem-Solving:

Proactive approach to resolving patient concerns or scheduling conflicts in a fast-paced environment. Benefits Competitive pay Work under the mentorship and protocols of an experienced Medical Director. Unique opportunity to continue learning as we add new treatments to our spa. Opportunities for career growth in the aesthetics industry A beautiful, high-end work environment with a supportive team culture.

To Apply :

Please submit your resume. We look forward to welcoming a new member to our team!

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Language:

Spanish (Preferred) Ability to

Commute:

Fredericksburg, VA 22408 (Required) Ability to

Relocate:

Fredericksburg, VA 22408: Relocate before starting work (Required)

Work Location:

In person