Position Overview Glass City Tobacco is looking for a friendly, dependable, and customer-focused Customer Service Associate to join our team. The ideal candidate enjoys working with people, provides excellent customer service, learns quickly, and can maintain a clean, organized, and professional store environment. This position involves assisting customers, operating the POS system, maintaining merchandise displays, answering product-related questions, and supporting daily store operations. Key Responsibilities Greet customers in a friendly and professional manner. Provide knowledgeable and helpful customer service. Assist customers in locating products and understanding available options. Operate the Clover POS system accurately and efficiently. Process cash, credit/debit, and other approved payments. Verify customer identification and follow all applicable age-verification requirements. Maintain accurate pricing and product information. Restock merchandise and keep shelves and displays organized. Maintain a clean, neat, and welcoming store environment. Monitor inventory and notify management when products need to be restocked. Assist with receiving and organizing merchandise. Follow all company policies and procedures. Maintain a professional appearance and positive attitude. Handle customer questions and concerns respectfully and escalate issues to management when necessary. Complete opening and closing duties as assigned. Help maintain store security and report suspicious activity to management. Perform other duties necessary to support daily store operations. Qualifications Previous retail, tobacco, vape, cigar, or customer-service experience is preferred but not required. Strong communication and interpersonal skills. Reliable and punctual. Able to work independently and as part of a team. Comfortable handling cash and operating a POS system. Able to learn product information quickly. Professional, respectful, and customer-focused. Must be able to follow company policies and applicable laws and regulations. Preferred Skills Retail or tobacco industry experience. Knowledge of cigars, tobacco products, vape products, and related accessories. Experience with POS systems. Strong attention to detail. Ability to multitask during busy periods. Sales and customer-service experience. Physical Requirements Ability to stand and walk for extended periods during a shift. Ability to lift and move merchandise as needed. Ability to organize and stock shelves and displays. What We Expect At Glass City Tobacco, we expect our team members to: Treat every customer with respect. Arrive on time and be ready to work. Follow all age-verification and company compliance procedures. Keep the store clean and organized. Work as a team and communicate effectively. Take responsibility for assigned tasks. Maintain a positive and professional attitude. If you are dependable, motivated, enjoy working with customers, and want to be part of a growing retail team, we would love to hear from you.

Pay:

$12.99 - $13.99 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Flexible schedule On-the-job training

Work Location:

In person